Customers Satisfaction Survey on Land Transport Licensing Services

Dear,

In light of the Ministry of Transport’ efforts to improve and develop the services provided by Land Transport Licensing Department for the activities of limousine service and car rental companies as well as the activities of land transport companies, the Ministry invites you to participate in this survey in order to measure the degree of satisfaction with the services provided.

You are cordially invited to take this survey, and we confirm the confidentiality of the information you provide.

Type of Business

Land Transport Activities

Limousine and Car Rental

Land Transport Activities

Limousine and Car Rental

Month Transaction

Nationality

Relationship

Phone

Municipality

Area

Evaluation

Questions	Excellent	Very Good	Good	Poor	Very Poor
Ease of communication with the department through telephone or by e-mail.	Excellent	Very Good	Good	Poor	Very Poor
Ease of reaching individuals responsible for providing the service	Excellent	Very Good	Good	Poor	Very Poor
Clarity of procedures and documentation required to obtain the service	Excellent	Very Good	Good	Poor	Very Poor
Staff ability to provide advice and support efficiently and expeditiously	Excellent	Very Good	Good	Poor	Very Poor
Staff follow up on your transaction and notifying you if your documents were incomplete	Excellent	Very Good	Good	Poor	Very Poor
Speed of response to suggestions and complaints	Excellent	Very Good	Good	Poor	Very Poor
Time taken to complete a transaction	Excellent	Very Good	Good	Poor	Very Poor

Comments and suggestions

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